1. Controller
Zernote is operated by Anatolii Lakarov.
2. Data we collect
We may collect account information, email address, login data, uploaded files, transcripts, usage logs, device information, and support messages.
3. Why we process data
We process personal data to provide the service, authenticate users, process uploaded files, generate transcripts, maintain account security, respond to support requests, and comply with legal obligations.
4. Uploaded content
Audio, video, and transcript content is processed to deliver the transcription service. Customers are responsible for ensuring they have a legal basis to upload and process such content.
5. Payment data
Payments are processed by Paddle.com as Merchant of Record. We do not receive or store full payment card details. Paddle may process buyer identity, billing, tax, and transaction data under its own privacy notice available at paddle.com/legal/privacy.
6. Sharing
We may share data with infrastructure, hosting, analytics, support, and payment service providers only where necessary to operate the service and comply with law.
7. MCP and AI assistant connections
Zernote provides an MCP (Model Context Protocol) server that lets you connect your own Zernote account to an AI assistant of your choice (for example, Claude) as a connector or custom connector.
The connection uses OAuth: you explicitly authorize the specific assistant or client to access your own Zernote data. Zernote never shares your data with any AI assistant unless you have completed this OAuth authorization for that specific client.
Once authorized, the connected assistant can, only on your own explicit request or prompt within that assistant, read the following from your own account: folder names and descriptions, interview lists and metadata, interview transcripts, and semantic search results across your interviews. The connected assistant can also write and update interview notes on your behalf (the write_note capability) when you explicitly ask it to do so.
All of this access is strictly limited to your own account and tenant. A connected assistant cannot access another user's data.
8. Retention
While your account remains active, we retain uploaded audio and video files, generated transcripts, and interview notes indefinitely. We do not automatically delete an active account's content based on a time limit.
If you delete your account, or request deletion of specific content, we delete the corresponding data immediately upon that request.
We may retain certain records where necessary to comply with legal obligations.
9. Security
We use reasonable technical and organizational measures to protect personal data from unauthorized access, misuse, loss, or disclosure.
10. Your rights
Depending on applicable law, you may have rights to access, correct, delete, restrict, or object to the processing of your personal data.
11. Contact
Privacy / support email: report@zernote.com
Product and privacy contact: @sagotly
Paddle privacy requests: preferences.paddle.com
Last updated: 2026-07-03